Charity Clothes Collection

Terms and Conditions

Terms and Conditions (“T&C”) for

These Terms and Conditions govern the use of the website (“Website”) and the services provided by (“reDONATE,” “we,” “our,” or “us”). By accessing or using the Website and its services, you (“user,” “you,” or “your”) agree to be bound by these T&C. If you do not agree with these T&C, you must not use the Website or its services.

  1. Services Provided: offers a service where users can book a free collection online for unwanted clothes, which will be collected by’s authorised drivers (“Drivers”). Additionally, will fundraise on behalf of partner charities (“Partner Charities”) depending on the weight collected.
  2. Eligibility:
    Users must be at least 18 years old to use the Website and its services. By using the Website, you confirm that you are of legal age and have the authority to enter into this agreement.
  3. Bookings:
    By making a booking for a collection, you agree to provide accurate and up-to-date information about the items to be collected. reserves the right to reject any booking at its discretion.
  4. Collection and Donation:
    a. The collected clothing items must be in good condition and fit for reuse or resale. may refuse to collect items that are damaged, soiled, or otherwise unsuitable for its fundraising purposes. 
    b. While we take great care to ensure the accuracy of the collected items, shall not be responsible for any unintentionally wrong items donated or mistakenly picked up during the collection process.
  5. Privacy Policy:
    Your privacy is important to us. Please review our Privacy Policy, which outlines how we collect, use, and disclose information from users of the Website.
  6. Intellectual Property:
    All content on the Website, including logos, trademarks, text, images, and other materials, is the intellectual property of or its licensors. You may not use, reproduce, or distribute any content without prior written permission from
  7. Limitation of Liability:
    a. and its Partner Charities shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Website or its services.
    b. does not guarantee the accuracy, completeness, or timeliness of the information provided on the Website.
    c. is not responsible for any loss or damage incurred as a result of your interaction with Partner Charities or other users.
  8. Indemnification:
    You agree to indemnify and hold and its officers, directors, employees, and agents harmless from any claims, liabilities, damages, losses, costs, or expenses arising out of your use of the Website or violation of these T&C.
  9. Modification of Terms: reserves the right to modify these T&C at any time. The updated version will be posted on the Website, and your continued use of the Website after the changes will constitute your acceptance of the updated T&C.
  10. Termination: reserves the right to suspend or terminate your access to the Website and its services at any time and for any reason without prior notice.
  11. Governing Law:
    These T&C shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these T&C shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
  12. Contact Information:
    If you have any questions or concerns regarding these T&C or the Website’s services, please contact us at

By using services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety.