FAQ
- Book online 24/7 at redonate.uk
- Email hello@redonate.uk
- Call 0330 043 0070
WE ACCEPT:
– CLOTHING
- Good quality clean clothing (adult’s & children’s, baby)
- Shoes (paired)
- Fashion accessories
- Bags, belts
- Swimwear & lingerie
- Clean underwear & socks
- Jewellery, watches
- Electronic devices
- Tableware, crockery, cutlery
- Beauty products, perfumes
- Trinkets, ornaments, antiques
- Candles, photo frames, vases
- Soft toys
- NEW bed linen & towels (NO duvets, pillows, mattresses)
- Dirty, wet, ripped, damaged clothing
- Traditional, ethnic clothing
- Single shoes
- Personalised workwear & uniforms
- Duvets, pillows, cushions, mattresses
- Plastic toys, puzzles, board games
- Baby stuff (prams, baskets, etc.)
- Large, dirty, damaged bric-a-brac
- Carpets, rugs, mats, curtains
- Used bed linen & towels
- Furniture, lampshades, hangers
- CDs & DVDs, maganizes, catalogues
- Food, medicines, paint
• You can use any strong & tied bags or boxes – trash bags work great! Avoid donating in loose or weak bags to prevent ripping.
• Ensure your items are acceptable. Find the list here.
• Fold the clothes before packing – it keeps them neat and in good condition for reuse.
• Pack clothing, bric-a-brac, and books separately.
• Label each bag with ‘Redonate‘ and ‘Booking ID‘. Your Booking ID is in your emails.
Yes, Redonate is a free service!
The easiest way is to visit Manage Booking page.
Alternatively, contact us by your preferred way and we will amend your collection details:
- Email us at hello@redonate.uk
- Contact us via Live Chat
- Call 0330 043 0070
No worries! Just let us know the prearranged place for your donation when filling in the booking form. Make sure the bags are left a bit earlier than your given time slot. If it’s raining, leave the bags sheltered or double-bag them.
In the evening before collection day (usually 9pm), you’ll receive an email with your collection’s time slot. Unfortunately, time slots can’t be modified.
The clothes we collect are given a second chance—they are resold in Europe at affordable prices, making quality clothing accessible to more people. In doing so, we also raise vital funds for our partner charities, helping to support important causes. Plus, by extending the life of clothing, we reduce textile waste and do our part for the planet. It’s a win-win-win!
You will receive an email/SMS confirmation once the items have been picked up.
Our driver will wear a branded Redonate uniform and will carry an ID card. If you suspect fraud, please contact us.
Redonate offers collection services within London area, as well as Northampton, Reading, Oxford, Guildford, and the surrounding regions. Fill in your postcode in the booking form and you’ll see if we cover your area. We’re constantly working to expand our collection areas!
Sure! Please send them to:
REDONATE
Unit 10 Capitol Way
London
NW9 0EQ
As your goods are processed together with loads of others, it’s practically impossible to find your item. However, email us at hello@redonate.uk and we’ll check how we can help.
Redonate donates 80% of the proceeds to our partner charities, ensuring they receive maximum support. Charities incur no costs for this service, allowing all contributions to directly benefit their important work.
Of course. Write any additional information we should know in the booking form.
Just take your bags indoors or leave it somewhere sheltered. If we can’t find it, driver will knock on your door to ask where it is. Alternatively, visit Manage Booking page to amend your booking form.
Although we always stick to our schedule, mistakes still happen! Please don’t blame us – email us at hello@redonate.uk, contact us via Live Chat or call us on 0330 043 0070 and we will rearrange the collection ASAP!
Nope! We accept any quantity of your clothing donations. Add a note if you’ll have 20+ bags!
No, Redonate does not accept furniture donations. We suggest you trying British Heart Foundation collection instead if you wish to donate furniture or large items.